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Frequently Asked Questions
Q. Why does Henredon discontinue a current collection or specific pieces within a collection?
A. Design styles and trends change within our industry and our designs and styles are the best in the industry. We selectively manufacture our furniture, and our production is based on the demand for the collections and pieces within those current collections.
Q. What is Henredon’s warranty?
A. Henredon stands behind the integrity of their product and will work alongside your dealer to assess the reason for the problem and the best course of action. Typically any problems are identified shortly after delivery.
Q. Does Henredon have Outlet or Factory Direct Stores?
A. Henredon has an outlet store in North Carolina that deals in discontinued and damaged furniture. This location is an avenue for Henredon to retail discontinued pieces and those that are not first quality. ( damaged or distressed pieces, etc.) All items are sold on a "as is" basis, and have a "no return" policy. This outlet location can only retail items that are shipped directly to them from the manufacturing facilities; the outlet is not able to order any specific pieces from our collections. Hickory Outlet (828) 322-7111
Q. Can I get broken handles or replacement parts on our older piece of Henredon furniture?
A. We can often locate replacements for broken handles and miscellaneous hardware. Please contact our Consumer Information Line at 800-444-3682 and ask for the "Hardware Replacement Department". They will be able to give you all of the details. (pricing, turn-around time, availability, etc.) We will do all that we can to fulfill your order. It will be helpful if you have the collection name and the 6 digit product identification number that is stenciled on the back or bottom of an item.
Q. Can you customize your furniture to our specific needs?
A. We have Custom Finish Options available on select collections, contact Customer Service or your local dealer for more information. Unfortunately we are not able to customize wood products to fit individual needs. Our upholstery products are almost all custom made. This allows you the freedom to design the upholstery piece to fit your specific needs. Under the Henredon Upholstery category on our website please choose the "Design your Own" and you will be able to create a rendition of your upholstery item with the fabric that you choose. You can use different fabrics and trims, and then print off your selection for future reference. Be creative and design an upholstery item exactly as you want!